FAQs
General Information
What is Esperanza Behavioral Health and Services?
It is an outpatient psychiatric office providing mental health and counseling services to patients from age 6
to 70 years old. We provide psychiatric evaluation, medication management, individual psychotherapy and
groups.
Do you take insurance?
Yes, We accept most private insurance plans as well as Medicare, Medicaid, and private company
plans. Our goal is to help you access healthcare and maintain wellness regardless of your insurance or
ability to pay. If you have financial concerns about receiving services, please ask to see a Patient Services
Representative.
How can I access my medical records?
You can login to your Patient Portal by desktop, laptop and/or phone called the IMS Care Portal.
Can I have my medical records printed for my records?
Yes, there will be an administrator cover charge of $5.00 and $1.00 per page fee. However, we can fax
your medical records to another providers without charge.
Can you send my medical records to my provider, lawyer, or therapist?
Yes, we can fax your medical records to your provider, lawyer and therapist without charge, with your sign
Release of Information Consent Form. You can call our office to obtain a consent form or send a signed
Release of Information Consent Form from the requesting party.
Contact and Appointment Information
Do I need an appointment?
Yes, patients are seen by appointment only. Please call our clinic at (407) 318-2753 to schedule your
appointment today.
What do you need, to make my appointment?
Call us at (407) 318-2753 to schedule an appointment at our clinic. Please have available the patient’s
name, their date of birth, their reason for the visit, who referred the patient and insurance information.
What do you need to bring to my appointment?
You will need:
- The New Patient Welcome Packet completed
- Patient’s insurance card
- Legal guardianship papers (If applicable)
- Bring all prior psychiatric/psychological evaluations, school and medical reports
- Bring all patient’s prescription bottles
- Patient’s driver's license/ID card
- Parent’s/guardian’s ID card (If patient is under 18 year old)
What is the average cost of an office visit?
The cost will depend on your insurance plan benefits. It will be very helpful to you, if you ask your
insurance plan what is your deductible and co-pay for seeing a mental health provider. All payments are
due at the time of your visit. We accept cash, HRA/HSA, and credit cards.
How long is my visit with my provider?
Your initial visit, with your physician, physician assistant or nurse practitioner will be approximately an
hour. Your follow-up visit is approximately 15-20 minutes.
How long is my visit with my therapist?
Your therapy sessions are approximately 45-60 minutes.
